Basic Job Overview
Ref ID: #8Job CategoryCustomer Service & Operations
Job LevelEntry Level / Fresher
No. of Openings3 Position(s)
Employment TypeFull Time
NPR
Offered SalaryNPR 28,000 – 38,000
Application Deadline2026-10-22
Job LocationLalitpur, Nepal
Job Requirements & Qualifications
Education Required
Bachelor's degree in any discipline (Running or Completed)
Experience Required
Fresher / 6 Months
Gender Preference
Open to All
Age Preference
18 – 28 Years
Key Professional Skills:
Customer ServiceZendeskLive ChatComplaint ResolutionE-Commerce Logistics
Other Qualifications & Criteria:
- ✓Strong typing speed (minimum 35 WPM) and clear written English.
- ✓Patience, empathy, and strong problem-solving attitude.
- ✓Willingness to work in flexible rotational shifts.
Job Description & Daily Responsibilities
Assist online shoppers and merchants via live chat, email ticketing, and phone calls. Troubleshoot delivery tracking, return requests, and voucher redemptions.
Key Roles & Deliverables:
- Provide prompt, empathetic support to buyers and sellers via Zendesk ticketing.
- Coordinate with delivery hubs and logistics drivers to track late packages.
- Process refund tickets and dispute resolutions according to platform policy.
Perks & Employee Benefits:
Shift allowance and festive bonus
Staff discount voucher on Daraz
Accident & medical insurance
Direct Recruiter Submission
Interested in joining Daraz Nepal?
Click Apply to submit CV directly to Daraz Nepal Talent Acquisition team.